Frequently Asked Questions
Q: How long does it take to collect a car?
A: We aim to contact you within 4 hours of your inquiry to arrange a convenient day and time for collection. Our flexible scheduling ensures that the pickup process fits seamlessly into your day. Whether you need same-day collection or prefer a specific time, we’ll do our best to accommodate your needs.
Q: Do you purchase cars still on finance?
A: Unfortunately, we do not purchase vehicles with outstanding finance. To sell a car to us, any existing finance must be fully settled. If you need assistance with clearing the finance, we recommend contacting your finance provider to discuss the best options for your situation.
Q: My car does not start; is this a problem?
A: Not at all! We specialize in handling non-running vehicles. Our trucks are equipped with high-powered winches that allow us to safely load cars that don’t start or have mechanical issues. Whether your car is stuck in a garage or at the side of the road, we can handle it.
Q: How will I get paid?
A: We offer immediate payment through bank transfer for most vehicles. If the vehicle is being scrapped, we can also provide a cheque. For cars in good working order, cash payments are available upon request. Our goal is to ensure you receive payment as quickly and securely as possible.
Q: I can’t find the V5 document; is this a problem?
A: Losing your V5 document isn’t a deal-breaker. We can still purchase your vehicle even if you’ve misplaced the V5 (logbook). We will guide you through the process and handle all necessary paperwork, ensuring a smooth and hassle-free transaction.
Q: What documents do I need to sell my car?
A: To sell your car, you’ll typically need the V5C registration document (logbook). If you don’t have the V5, don’t worry—we can still proceed with the sale, and we’ll guide you through the necessary steps. Additionally, you will need to provide a valid form of ID, such as a passport or driving licence, to verify your identity. It’s also helpful to have any service history or MOT certificates available.
Q: Do I have to pay for collection?
A: No, vehicle collection is completely free of charge. We believe in making the process as easy and cost-effective for you as possible, so there are no hidden fees or charges for collection.
Q: Can I cancel, and if so, is there a fee involved?
A: Yes, you can cancel your arrangement with us at any time, and there’s no cancellation fee. We understand that circumstances can change, and we’re here to accommodate your needs without any penalties.
Q: Do you accept scooters and motorbikes?
A: Currently, we do not accept scooters or motorbikes. Our focus is primarily on cars, vans, and 4x4s. However, if you have another type of vehicle, feel free to contact us to discuss your options.
Q: Do you accept old/classic cars?
A: Yes, we are very interested in purchasing old and classic cars. Whether your classic car is in running condition or requires restoration, we appreciate the unique value of these vehicles and can offer competitive prices. Please provide details about the make, model, and condition when contacting us.
Q: What types of vehicles do you purchase?
A: We purchase a wide range of vehicles, including cars, vans, and 4x4s. Whether your vehicle is in good working condition, has mechanical issues, or is ready to be scrapped, we’re interested. We also buy old and classic cars. If you’re unsure whether your vehicle qualifies, just give us a call, and we’ll be happy to assist.
Q: Do you provide a quote before collection?
A: Yes, we offer a no-obligation quote before arranging collection. Simply provide us with details about your vehicle, and we’ll give you a competitive offer based on its condition and market value. You can then decide if you’d like to proceed with the sale.
Q: How do you determine the value of my car?
A: We determine the value of your car based on several factors, including its make, model, age, condition, and current market demand. We also consider any special features or recent repairs. Our goal is to offer you a fair and competitive price that reflects your vehicle’s true value.
Q: Can I sell a car on behalf of a family member or friend?
A: Yes, you can sell a car on behalf of someone else, but you’ll need to have the appropriate documentation and permission to do so. Please ensure you have the V5C registration document and any other necessary paperwork. It’s also a good idea to have a letter of authorization from the vehicle owner.
Q: What happens to my car after I sell it to you?
A: Once we purchase your car, it may be resold, recycled, or scrapped depending on its condition. If your car is scrapped, it will be processed in an environmentally responsible manner, with all hazardous materials removed and parts recycled. We aim to minimize waste and promote sustainability in our operations.
Q: How soon can I sell my car?
A: The process can be very quick. In many cases, we can provide a quote, arrange collection, and complete the sale all within the same day. Our goal is to make selling your car as fast and convenient as possible.
Q: What areas do you cover?
A: We cover a wide range of locations across the East Midlands, including Nottingham, Leicester, Derby, Mansfield, Chesterfield, and more. If you’re unsure whether we cover your area, just give us a call, and we’ll be happy to assist.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to reach out. Our friendly team is here to help with any additional questions or concerns you may have. Contact us today to speak with one of our experts, or if you’re ready to sell your car, get an instant quote and see how much your vehicle is worth!